HVAC Field Supervisor

From the company's job description

About Hawkins

Hawkins Service Company has served Tampa Bay and Fort Myers since 1993. Electrical, AC and heating, plumbing, pool repair, and gas: one call handles it all. We keep growing because we only hire the best, and our customers love us for it. People come to us looking for a job and stay because they find a fulfilling career, room to grow, and a team that has each other's backs.

Our Guiding Principles

• Dedication: Holds oneself and the team to high standards of professional work and safety

• Dependability: Is reliable and can be counted on to perform

• Passion: Takes pride in the quality of work

• Honesty: Does the right thing even when no one is looking

• Service: Delivers a 5-star level of service well beyond competitors

These principles aren't wall art at Hawkins. They shape how we hire, how we coach, and how we recognize our people. You'll hear about them in your interviews, because we mean them.

The Role

As our HVAC Field Supervisor, you're the link between our field technicians and our office. You split your time between the office and job sites, serving as the go-to person when a tech needs real-time troubleshooting help, technical guidance, or backup on a tough call. You own quality, efficiency, and safety in the field, and you help build the next generation of Hawkins technicians. We're looking for a hands-on leader who knows HVAC inside and out and would rather coach a tech through a problem than just fix it for them.

What You'll Do

Back up the field

• Serve as the primary support contact for technicians during service calls, with real-time troubleshooting and technical guidance

• Conduct field visits to support techs, inspect work quality, and coach on the spot

• Step in on complex or escalated service issues and challenging customer situations

Keep jobs moving

• Partner with dispatch and the office to manage schedules, job priorities, routing, and response times

• Make sure techs have the tools, materials, and information they need for every job

• Track job progress and keep the office and management informed, with no surprises

Protect quality and safety

• Perform quality inspections and hold the line on workmanship, safety, and customer service standards

• Enforce safety policies and regulatory compliance in the field

• Spot areas for improvement and put corrective actions in place

Grow the team

• Mentor and coach technicians to sharpen their skills and performance

• Support onboarding and training for new team members alongside Hawkins University

• Promote best practices, efficiency, and professionalism in the field and the office

What You Bring

Must-haves

• Proven experience in HVAC field service, installation, or technical operations

• Strong troubleshooting and problem-solving skills

• Excellent communication skills and the ability to coach others

• Ability to juggle multiple priorities and respond quickly in a fast-paced environment

• Comfort with mobile technology, dispatch software, and communication tools

• Valid driver's license and the ability to travel between job sites

• Ability to lift and carry heavy equipment, work in confined spaces and varying temperatures, and stand, crouch, and climb ladders for extended periods

Nice-to-haves

• Previous leadership or supervisory experience (strongly preferred)

• Home services or residential HVAC experience

Pay, Schedule, and Benefits

• Competitive salary

• Full-time, based at our Temple Terrace office with daily time in the field

• Company-provided vehicle

• Medical, dental, and vision insurance

• PTO and paid holidays

• 401(k) plan

• Paid training and ongoing professional development

Ready?

If you want to be part of something bigger than just a job, we'd love to meet you. Learn more about us at www.hawkinsserviceco.com http://www.hawkinsserviceco.com, then apply right here.

Hawkins Service Company is an Equal Opportunity Employer.