Security Engineer, GIOC

From the company's job description

WHO WE ARE

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.

Vultr Cares

• Medical Insurance stipend paid annually

• 9 Company-Paid Holidays

• Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year

• Professional Development Reimbursement

• Internet reimbursement

• Fitness membership reimbursement

• Company paid Wellable subscription

Join Vultr

Vultr is expanding its India presence and is building its first Global Integrated Operations Command Center (GIOC) in Chennai — the 24x7 nerve center for monitoring, triage, and first response across Vultr’s global security operations.

We are seeking Security Engineers to serve as the first line of response across Vultr’s security signal surface — SIEM, threat, identity, and access alerts. This is a frontline security operations role for engineers who triage SIEM alerts, perform first-line containment, and preserve evidence in real time — and who want to grow into deeper SOC, threat-detection, or security engineering careers. You must be comfortable working a rotational shift model — including nights, weekends, and holidays — to sustain the coverage.

Role Overview

The Security Engineer is the entry point of the GIOC incident lifecycle for the security tower. You monitor security signals, acknowledge and triage alerts within defined first-response SLAs, execute documented runbooks to investigate and contain common security events, and escalate cleanly to Senior Security when an alert falls outside L1 scope. The role ensures fast, accurate first response that protects customer data and platform security.

You operate from a consolidated single-pane-of-glass dashboard, classifying and routing incidents by severity and tower while owning accurate, complete documentation and chain-of-custody for every action. Success is measured by first-response SLA adherence, triage accuracy, and runbook resolution rate. The role runs on a rotational schedule to sustain 24x7 coverage.

Key Responsibilities

Alert Monitoring & First Response

• Monitor security signals — SIEM detections, authentication and access anomalies, threat-intel and endpoint alerts — from a consolidated single-pane-of-glass dashboard

• Acknowledge alerts and incidents within first-response SLA targets

• Perform initial review — validate the detection, rule out false positives, check recent changes, and review the CMDB before acting

Triage & Severity Classification

• Classify each alert by severity and potential impact, confirming the owning tower (Security / cross-tower)

• Route and assign tickets accurately to the correct tower or escalation path

• Sustain triage accuracy at or above the GIOC go-live standard

• Reassess severity as the investigation evolves, and declare higher when in doubt — treat suspected breaches as high-severity until ruled out

Runbook-Driven Investigation & Containment

• Match alert signatures to documented runbooks and execute permitted L1 actions

• Perform first-line containment within L1 scope (e.g., isolate, disable, or block per runbook) and preserve evidence for analysis

• Document every step taken, with supporting evidence and timestamps, in the incident ticket

Escalation & Handoff

• Escalate unresolved or out-of-scope alerts to the Senior Security Engineers with a clean, complete handoff (symptom · evidence collected · steps tried · current state)

• Flag missing or ineffective runbooks and detection gaps for review and continuous improvement

• Initiate and support major-incident (Sev-0 / Sev-1) bridges per the escalation matrix; engage Security leads and incident response immediately on suspected breaches

• Track escalations to closure and confirm the threat is contained or ruled out before resolving the ticket

Operational Documentation & Communication

• Maintain accurate shift logs, ticket updates, and incident timelines with chain-of-custody for security evidence

• Provide clear, timely status communication to stakeholders per severity, following defined disclosure and confidentiality protocols

• Produce thorough shift-handover notes for seamless follow-the-sun continuity on active investigations

Continuous Improvement

• Identify recurring alerts and false positives as candidates for detection tuning and automation

• Contribute to and improve runbooks, detection logic, and knowledge-base articles

• Participate in post-incident reviews (PIR) and trend reviews

Qualifications & Experience

• Graduate/Engineer in a relevant field (B.E./B.tech or equivalent)

• 3–5 years of experience in a SOC, security operations, or IT operations, including hands-on security monitoring and alert triage

• Working knowledge of security fundamentals — authentication and access, common attack types, logging, and endpoint/network telemetry

• Familiarity with SIEM and alert-triage concepts, log analysis, and basic threat investigation

• Understanding of incident-management fundamentals and severity-based triage

• Exposure to monitoring/observability tools and ticketing systems (SIEM consoles, alerting, ITSM)

• Strong written communication for accurate documentation and clean escalation handoffs; willingness and ability to work a rotational 24x7 shift model, including nights, weekends, and holidays

• Proficient in English verbal and written communication

Preferred Qualifications

• ITIL V4 Foundation certification or equivalent ITSM knowledge

• Security certification (CompTIA Security+, CySA+, or equivalent)

• Scripting familiarity (Bash, Python, or PowerShell) for routine automation

• Exposure to cloud security and GPU / high-density infrastructure

• Prior experience in a 24x7 SOC or command-center environment, and tools such as JIRA, Confluence, PagerDuty, SIEM, and observability platforms

INCLUSION & PRIVACY

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.

We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy https://www.vultr.com/legal/privacy/.